Is Customer Service A Soft Skill?

What’s considered a soft skill?

Soft skills are character traits and interpersonal skills that characterize a person’s relationships with other people.

In the workplace, soft skills are considered to be a complement to hard skills, which refer to a person’s knowledge and occupational skills..

What are the 7 soft skills?

The 7 Soft Skills You Need in Today’s WorkforceLeadership Skills. Companies want employees who can supervise and direct other workers. … Teamwork. … Communication Skills. … Problem-Solving Skills. … Work Ethic. … Flexibility/Adaptability. … Interpersonal Skills.

What are 3 important qualities of customer service?

16 key customer service skillsPatience. Patience is crucial for customer service professionals. … Attentiveness. … Ability to communicate clearly. … Knowledge of the product. … Ability to use positive language. … Acting skills. … Time management skills. … Ability to read customers.More items…

What are five hard skills?

Hard Skills Examples ListTechnical skills.Computer skills.Microsoft Office skills.Analytical skills.Marketing skills.Presentation skills.Management skills.Project management skills.More items…•

Is customer service a soft or hard skill?

In general, customer service skills rely heavily on problem-solving and communication. Customer service is often considered a “soft skill,” including traits like active listening and reading both verbal and nonverbal cues.

Why are soft skills important in customer service?

Soft skills appeal to the emotions of a customer allowing them to rate service as exceptional or downright shoddy. Many may argue that while hard skills can be easily measured, soft skills are not quantifiable. However, results have shown that the impact of soft skills, used correctly, has a better effect on customers.